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How To Complain To My Bank

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bank complaint compensation

If you have experienced any difficulties or poor quality service from your bank, they are obligated to deal with any complaints within 8 weeks. This means that if you have an issue you would like to raise you would be best advised to take it up with your bank directly and find out if you can be compensated in any way. Bank complaint compensation is something which varies on a case by case basis and based on the extent of the error that the bank have made in providing you with good levels of customer service.

No matter what the mishap is, however, it is solely your responsibility to lodge the complaint in order to ensure that something is done to rectify the matter with regards to bank complaint compensation. It is also important that you make it clear how you would like the problem to be resolved, and that you provide details of all of the relevant information relating to the claim.

The Complaint Guide

Lodging the complaint itself is in fact a relatively straightforward process provided that you are able to gather together everything that you need. It is advisable to follow a few basic principles when it comes to making your complaint to the bank, which we have listed below:

  • Title your complaint letter clearly with the word “Complaint”

  • Provide all of your necessary bank details within the complaint letter

  • Be sure to give copies of any relevant paperwork

  • Make sure your information is concise

  • Explain the actions you would like the bank to take in order to rectify your situation

  • Give as much detail as you can with regards to the issue, including things such as the names of those who dealt with you, the dates that these conversations took place and anything else you feel is relevant to your complaint

These are the main steps when it comes to making a complaint against your bank, and if you have a genuine case and have followed this step-by-step guide then you may well be eligible to receive some compensation as a result of your banking troubles.

Bank Complaint Compensation

The bank must endeavour to deal with your complaint swiftly and come to a conclusion which you find satisfactory. If this is not the case you may wish to pass your complaint over to the Financial Ombudsman Service (FOS) for review in order to find a more agreeable solution to the problem. In order to do this, however, you must make your complaint to FOS within 6 months of getting a response from your bank or your complaint will not be valid.

Advice

Were You Mis-sold Your Home?

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mis-sold house

Were You Mis-sold Your Home?

Moving house is a testing but exciting time in your life and it comes with its own list of challenges that can be difficult to overcome. The last thing you want to happen is for further unnecessary complications to make the process more difficult than it already is, but unfortunately this is often the case for a number of people and being the victim of a mis-sold house is becoming more and more common.

A mis-sold house might be a concept that you are unfamiliar with, but it affects more new homeowners than you might imagine. Thankfully there are specific requirements which must be adhered to when selling a house and if you are misled in any way during the process of buying a new house then you may be entitled to make a claim.

What Does A Mis-sold House Mean?

An instance which could be classed as a mis-sold house could be when you purchase a new-build leasehold home only to find out further down the line that there are clauses within your lease that you were not made comprehensively aware of. The ramifications of a lease must be made explicitly clear to the individual concerned as it can leave buyers unable to sell their home further down the line due to what they have been tied into.

It can be difficult to prove that any wrongdoing has been made by the organisation that sold you the lease and so it is important to keep a log of any misrepresentation you have been subjected to in order to be able to form a valid and winnable case.

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Advice

Housing Disrepair Compensation

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Housing Disrepair Compensation

When you move into a new home you may find yourself in a situation whereby certain facets of the home do not meet the standards you would typically expect. This can be difficult to come to terms with and often it is unclear what your options are. The fact is that if your housing association are at fault for the issues then you may be entitled to claim housing disrepair compensation, and this can often be a significant sum of money making it well worth investing your time into.

Housing disrepair compensation can be awarded in a variety of different circumstances, many of which we have discussed here if you would like to find out more. In this post, however, we are going to place the focus on the actual compensation itself and talk about how much you are likely to earn if you carry out a housing disrepair compensation claim.

There are a wide range of housing disrepair compensation calculators out there on the internet today, but in order to gain a more accurate estimate into what you might be entitled to claim it is often better to look deeper into your own situation and to assess the possibilities.

Your claim amount will depend on the key factors which are:

  • Rent amount
  • Disrepair type
  • The nature of the rooms which are affected
  • The habitability of the affected rooms
  • Arrears
  • Severity
  • Length of time that the disrepair has existed for

You can find out more about the process of making a housing disrepair compensation claim by getting in touch with us at info@consumer-rights.org if you would like additional guidance on what to do and how the entire procedure actually works. It is important to consider all of your options and to fully assess your situation before carrying out the initial steps of making a claim, and it is advisable to take into account whether or not the issues you are facing are the fault of your housing association and if they fall into the category of housing disrepair. 

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Advice

Time Limit On Claiming PPI?

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PPI Claim Time Limit

We’ve all heard the adverts on television about unclaimed PPI and how we can benefit if we have been mis-sold PPI in the past. It is important to note, however, that this cannot go on forever and that there is in fact a PPI claim time limit which must be adhered to if you wish to claim your money back in the event that you have been mis-sold PPI. The PPI deadline is fast approaching and it is important to ensure that you are prepared for this well in advance if you don’t want to miss out, so we have put together a brief guide to the PPI deadline itself and how you can go about giving yourself the best possible opportunity to make a successful claim.

PPI Claim Time Limit

The official deadline for PPI claims is August 29th 2019, as set out by the FCA (Financial Conduct Authority). This means that no claims will be able to be processed after this date and if you have not begun the process of reclaiming your PPI money then you will have missed the opportunity, potentially forever.

Whilst August 2019 seems some way off currently, it is advisable to begin the process of your claim as soon as possible in order to give yourself the best possible chance of success. The reason for this is that there are still such a high volume of claims still being processed and in an ideal world you want to be as far up this queue as possible.

Is It Worth It?

Short answer, yes. The average pay out for a PPI claim is around £3,000, making it well worth the potential hassle it might initially cause you. In reality PPI claims vary on a case by case basis and it is impossible to say exactly how much money you are likely to recoup if you make your own PPI claim, but the statistics show that if you are successful it can be a very beneficial thing to do.

 

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