Concerned About a Product or Service?

Understand your Legal Rights

The Consumer Rights Act of 2015 went into effect, giving consumers more protection if products or services are defective. Most goods may be returned within 30 days of purchase if they are not “as defined, of satisfactory quality, and fit for the consumer’s particular purpose.” Perishable goods, multimedia content, and sales from non-business vendors are not included. 

In most situations, if a defect exists within the first six months of acquisition, it is presumed that it has existed since purchase. Unless the manufacturer can prove otherwise, they must substitute or fix the item – and if the repair isn’t sufficient, you can claim a refund (or a discount if you want to keep it, or if it’s a car). 

It’s up to you to prove the product was defective when you purchased it after 6 months, but you have up to 6 years to file a lawsuit in court if necessary. Manufacturer warranties and assurances complement the Act rights. – one is different, but they’re generally useful if anything goes wrong after the first six months and you need a repair or replacement – this can be difficult to do because you will have to prove you weren’t the one that caused the problem. 

Services must be provided with “fair care and ability” and “in a reasonable period of time.” Any comment made by a trader when a customer is deciding whether or not to enter into a contract (or later about the service) is now legally binding. 

Is it possible for you to make a claim? 

You can find out whether you’re qualified to make a claim by making an account on our website, where you’ll find tools to assist you if you have damaged goods, a problem with a service, or a problem with a motor vehicle. You can access free legal advice and get an experts opinion on your matter.

Obtain Additional Assistance 

If your initial strategy fails, you can look into contacting Trading Standards, Alternative Dispute Resolution (ADR), and consumer support sites.

You can file a lawsuit in court, but this can be exhausting and time consuming – it’s probably only worth it if the item was costly – and the judge would almost definitely ask if you’ve pursued alternative dispute resolution (ADR). Many sellers are also participating in alternative dispute resolution (ADR) programs, which include mediation, arbitration, and ombudsman services. 

On the phone assistance 

Every year, we get hundreds of calls on our consumer helpline, with 98 percent expressing satisfaction with the assistance they receive. You can access our consumer helpline by upgrading to a premium membership.

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