If you have experienced any difficulties or poor quality service from your bank, they are obligated to deal with any complaints within 8 weeks. This means that if you have an issue you would like to raise you would be best advised to take it up with your bank directly and find out if you can be compensated in any way. Bank complaint compensation is something which varies on a case by case basis and based on the extent of the error that the bank have made in providing you with good levels of customer service.
No matter what the mishap is, however, it is solely your responsibility to lodge the complaint in order to ensure that something is done to rectify the matter with regards to bank complaint compensation. It is also important that you make it clear how you would like the problem to be resolved, and that you provide details of all of the relevant information relating to the claim.
The Complaint Guide
Lodging the complaint itself is in fact a relatively straightforward process provided that you are able to gather together everything that you need. It is advisable to follow a few basic principles when it comes to making your complaint to the bank, which we have listed below:
- Title your complaint letter clearly with the word “Complaint”
- Provide all of your necessary bank details within the complaint letter
- Be sure to give copies of any relevant paperwork
- Make sure your information is concise
- Explain the actions you would like the bank to take in order to rectify your situation
- Give as much detail as you can with regards to the issue, including things such as the names of those who dealt with you, the dates that these conversations took place and anything else you feel is relevant to your complaint
These are the main steps when it comes to making a complaint against your bank, and if you have a genuine case and have followed this step-by-step guide then you may well be eligible to receive some compensation as a result of your banking troubles.
Bank Complaint Compensation
The bank must endeavour to deal with your complaint swiftly and come to a conclusion which you find satisfactory. If this is not the case you may wish to pass your complaint over to the Financial Ombudsman Service (FOS) for review in order to find a more agreeable solution to the problem. In order to do this, however, you must make your complaint to FOS within 6 months of getting a response from your bank or your complaint will not be valid.